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Knowledgebase: Remote Support
What is the difference between 'Remote Support' and the 'Support Calling Card'?
Posted by James Robshaw on 23 February 2008 12:16 PM

Both facilities allow ProExe to temporally control your computer's mouse (curser) and keyboard over the internet. It also transfers your screen to ProExe's screen so we can see everything that you see.

The differences:

Remote Support

  • No software is installed
  • Support session is initiated by supplied pin number

Support Calling Card

  • Software applet is installed onto your computer
  • Desktop Icon will request help from ProExe
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