Contact ProExe
Live Chat
RSS Feed
Knowledgebase : Remote Support
   


Internet Connection: While on the phone (or Skype) with our ProExe Support Desk team, you may be asked to click on a link in order for us to temporally control your computer and better assist you. Remote Support is used by ProExe to provide instant remot...
CONNECT. DIAGNOSE. SOLVE. Our secure Remote Support [1] software is easy to use [2] and requires no modifications to your firewall or security settings. We only access your screen and keyboard, there is no way a virus or Trojan can be transferred i...
Whilst not a full list, here are some of the items that can be carried out by Remote Support [1] on your computer or network. * locate and remove viruses and install and configure anti-virus software [2] * stop pop-ups, remove adware/spyware and...
ProExe uses a software tool called LogMeIn Rescue to establish a remote connection to your computer. We respond to your request for service through a high-speed internet connection. With your permission, a small file is downloaded to your computer from Lo...
YES! By allowing Remote Support to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch. Or, you can work on something else while the technician is fixing your computer. Remote computer s...
Both facilities allow ProExe to temporally control your computer's mouse (curser) and keyboard over the internet. It also transfers your screen to ProExe's screen so we can see everything that you see. The differences: Remote Support No software is instal...
No, not until you request us to do so. Once your Remote Support session has ended, We are unable to access your computer without your express permission. All requests have to be initiated and approved from your computer, before ProExe, can connect.