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Knowledgebase: Remote Support
Advantages of Remote Support
Posted by James Robshaw on 23 February 2008 12:10 PM

Internet Connection:
While on the phone (or Skype) with our ProExe Support Desk team, you may be asked to click on a link in order for us to temporally control your computer and better assist you.

Remote Support is used by ProExe to provide instant remote support to customers. Gain control of a remote PC over the internet in seconds, without the need to pre-install software, or re-configure firewalls.

Advantages of Remote Support

  • Fast & secure connections in 30 seconds or less
  • Easy on the remote customer - even novice PC users
  • Gather real-time system data with diagnostic tools
  • Cost-effective
  • No Travel Cost or Travel Time

Remote access is temporary:
After you grant permission to remote control your PC, a small applet is auto-downloads to your system. Once the session is over, all access rights are automatically revoked. All traces of the Customer Applet disappear from your PC when the session is finished.

Secure Remote Support:
All communication between you and your support technician is 256-bit SSL encrypted - - the same security levels used and trusted by major banking institutions.  You will be able to permit or deny access at all times during the session. With this, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy.

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