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Knowledgebase: Remote Support
How Does Remote Support Connect to Your PC?
Posted by James Robshaw on 23 February 2008 12:10 PM

ProExe uses a software tool called LogMeIn Rescue to establish a remote connection to your computer. We respond to your request for service through a high-speed internet connection.

With your permission, a small file is downloaded to your computer from LogMeIn.com. Once allowed to run, this small application, or Applet, creates the interface between our PC and yours so we can see exactly what's happening with your computer and provide solutions. Once the Remote Support is complete, the Applet automatically and completely removes itself from your PC.

Once the connection is established between Remote Support and your computer, we are able to see your desktop exactly as you do, and initiate scans and software checking to locate and repair problems.

From your side, you'll see the experienced Remote Support technicians checking your systems - your mouse pointer will move around the screen, system windows will open and software will be run directly on your computer by Remote Support.

Some of the features of our LogMeIn Rescue system include:

  • Interactive Chat and detailed Session History
  • Prompts to permit or deny Technician access to all functions
  • File Transfer to the Technician
  • Ability to stop Remote Control or disconnect at any time

For Remote Repair, your system must have:

  • Windows 7, Windows Vista, XP & Server 2003 (all including 64-bit); Windows 98, ME or 2000
  • Apple Macintosh OSX 10.4 (Tiger) & 10.5 (Leopard)
  • Broadband connectivity to the Internet (i.e., T1, cable modem, ISDN, or DSL)
  • 28K dial-up supported, but performance will be much slower
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