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Do you provide 24/7/365 support?
Posted by James Robshaw on 28 April 2006 10:12 PM

Yes, we do provide 24/7/365 support through our support desk/email, as well as through online chat. In addition, we do provide telephone technical support Monday-Friday (office hours).

On average we resolve all support tickets within the first four to six hours of receiving them with most of them within the first three hours. More importantly, we do not outsource our support personnel to ensure that we provide the highest support quality to our customers.

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